Wholesale voice
- ‘Customers’ tab — new filter ‘Status’.
- ‘Invoices’ tab > select an invoice > Details > Account number:
- Quickly go to customer details by clicking on the link.
- ‘Settings’ tab > ‘Administrators’ section > select an admin — three new roles:
- Authorised to 'Add credits' to customer accounts.
- Authorised to 'Reverse transaction' on customer accounts.
- Allowed to delete customer history notes.
- ‘Customers’ tab > select a customer > Balance — new button ‘Reverse transaction’
- You can fully or partially refund credits to the customer for a debit transaction.
- Not all transactions can be reverted. For example, calls.
- Transactions for which credits have been refunded are marked in yellow.
- In the customer's history it is logged who refunded the credits and for what reason.
- You can fully or partially refund credits to the customer for a debit transaction.
- ‘Customers’ tab > select a customer > History:
- If the administrator has the ‘Allowed to delete customer history notes’ permission, the ‘Delete’ button will appear. This button can be used to delete ‘Manually created’ notes.
- ‘Inbound DIDs’ tab > ‘DID groups’ section — new button ‘Merge’.
- Multiple DID groups can be merged with another.
- ‘Outbound rates’ tab > ‘Prefixes’ section — new button ‘Merge’.
- Multiple prefixes can be merged with another.
- ‘Resellers’ tab > ‘Mass email’ section — new button ‘Export’.
- ‘Settings’ tab > ‘Payments gateways’ section > Global gateways configuration > Maximum number of auto top-ups per day.
- Defines the maximum number of auto top-ups that can occur during a day for a customer. Set 0 for unlimited. Applies to prepaid customers only.
- ‘Settings’ tab > ‘Resellers’ section > Support
- New settings for the ‘Support’ tab in reseller portals
Channel partner
- Introducing the new ‘Support’ tab:
- Support tickets
- All your previous and future correspondence with VoIPcloud in one place.
- Create new tickets and close resolved ones.
- Send messages and attach files.
- Network status
- Knowledge base
- Support tickets
Whitelabel partner
- Introducing the new ‘Support’ tab:
- Support tickets
- All your previous and future correspondence with VoIPcloud in one place.
- Create new tickets and close resolved ones.
- Send messages and attach files.
- Network status
- Knowledge base
- Support tickets