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Knowledge base centre

2.3.6 Update

Wholesale voice

  • Improved billing notifications:
    • Added date filter
    • Added priority filter
    • Ability to export filtered notifications
  • KB URLs management for PBX
    • ‘Settings’ tab > ‘Reseller’s section > Channel/Whitelabel defaults > PBX KB
      • The setting for channel partners is global, affects all channel partners
      • The setting for whitelabel partners is only used when creating a new WLP
    • WLPs can have their own PBX KB URLs
      • ‘Resellers’ tab > select a WLP > Settings > PBX KB

Channel partner

  • It is now possible to reset 2FA for customer administrators
    • ‘Customers’ tab > select a customer > Administrators > Reset 2FA button

Whitelabel partner

  • ‘Settings’ tab > ‘Customer portal’ section > Customer portal configuration > new ‘PBX KB’ part
    • You can now assign your own KB articles to PBX elements if required. By default, VoIPcloud articles are used — these articles now open in the customer portal instead of the VoIPcloud website.

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