Introduction
If an administrator is locked out of their account due to issues with Two-Factor Authentication (2FA), another administrator on the same account can now reset their 2FA directly from the customer portal. No need to contact support.
To use this feature, your account must have at least two administrators. Only an existing administrator (other than the one locked out) can perform a 2FA reset. If your account only has one administrator, please contact our support team for help.
Steps to reset 2FA for another administrator
- Log in to the customer portal using your administrator credentials.
- Go to Billing, then select Account Details from the left-hand menu.
- Locate the Account Administrators section on the bottom right-hand side of the page.
- Locate the administrator whose 2FA needs to be reset and click on them.
- Click Reset 2FA.
If there are no other administrators on the account, or if the "Reset 2FA" option doesn’t appear, it may be due to permission settings or an inactive admin profile.