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Knowledge base centre

A Major Update to Reports

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A new ‘SMS history’ report is now available, while the ‘Ring group statistics’ report now includes a ‘Calls by user’ statistic.

Filters are now retained when switching between reports, and additional filters have been added to the ‘Overview’ report. A new ‘Call status’ filter in the ‘Call history’ and ‘Overview’ reports makes it easy to find answered, missed and unanswered calls.

The ‘Caller ID prefix’ filter now displays prefixes configured in the PBX, eliminating the need to enter them manually. The selected ‘Time range’ is also now shown in PDF reports.

We’ve also made more filters available across different reports and introduced a number of minor UI improvements.

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