Dear visitor,
VoIPLine Telecom uses latest technologies in web development. Unfortunately your web browser is not supported and some parts of our we site may not be displayed correctly. Below are links to the latest versions of Google Chrome, Mozilla Firefox and MS Edge browser.

Knowledge base centre

PBX Call Diversion

Introduction


At the end of this article, you will be able to configure a call diversion object within your call flow on the PBX tab. The article will also assist you with some common uses of the object within your call flow configuration. Should you need any assistance, feel free to contact our support department.

 

Configuring a call diversion


Call diversion, also known as call forwarding, is a PBX feature which allows you to redirect your calls to an external number to ensure you never miss a call. Once logged in on the customer portal click on the PBX tab.

calldiversion0.PNG

 

Then select Call Diversion from the toolbox menu on the left, drag and drop it onto the main configuration screen. Next, click on the settings icon, insert a device name and select add to add one or more devices.

calldiversion1.png

 

Finally, enter the preferred external number(s) to forward the calls. Don't forget to apply the configuration to deploy your updates. For any further question feel free to watch our tutorial video on youtube clicking on "Call diversion tutorial".

calldiversion3.PNG

 

Please note that there are two different ring modes available, hunt and ring all. Each number will ring in sequence by the amount specified by the ring slider in the hunt mode. In the ring all, all number will ring together at the same time. It is important to point out that call diversion works as an alternative device(s) so you need to connect the call diversion object to the call flow, as shown in "Watch this action example" section below.

 

Call diversion usages

 

This is a simulation of a company that has 2 employees in the sales department: John and Mary, which work between Monday and Friday from 9 am to 5 pm.

 

calldiversion4.PNG

 

So, when a customer calls to the company during business hours their phones ring at the same time (ring all mode).

 

calldiversion5.PNG

 

However, if it is out of business hours, their phones ring for 40 seconds and then they transfer the call to the first sales mobile phone and after the second one in sequence (hunt mode). Finally, if no one answers the call a message is left on voicemail.

 

calldiversion6.PNG


Below is a screenshot of the finished configuration from the example explained above. 

calldiversion7.PNG

 

Watch this in action example

 

The video below will show you a visual representation of the areas covered throughout this knowledge base guide.

 

calldiversion.gif

 

A quick search will help you find answers, to most of the FAQ's.
If you are unable to a find solution from the knowledge base centre, please contact
your service provider for technical assistance.