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Knowledge base centre

PBX SIP Device Cisco SPA Configuration

In this tutorial we will configure a Cisco SPA handset, to a SIP device assigned to a User inside  your PBX portal. 

Follow the instructions, supplied in the device user manual to assemble the handset. Connect the SW port to an Ethernet cable plugged into your internal network, the power supply and the PC port to an Ethernet port attached to your computer, if required. 

Next you will need to locate the handsets allocated IPv4 address, secondly you will need to go to this address using your preferred web browser.

Follow steps 1 and 2 below to locate the IPv4 address and open the handset GUI in a web browser of your choice. 


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By default the Cisco SPA range has no allocated username or password however, some service providers will enter their own login credentials. If you are unable to login with the default username and password, please contact the service provider the handset was ordered from.  

Login to your PBX customer portal, click on the SIP devices tab and locate the device you want to configure. 

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Once you have logged in, click on the admin login button, then EXT. Then enter the SIP device details from your PBX SIP devices tab. 

Please note you must change the SIP registration port at the end of the SIP server details not the SIP port setting. sip.domain.com:7060 as an example. Additionally, the registration interval to 120 from the default 3600. 

Please note the Setting "SIP Port" is not use by the phone in some version.
You need to put the port in the Proxy field like sip.domain.com:7060

The SIP port setting is the local SIP port and must be changed to something different for each account configured on the device. For example, 6000 for Ext1 and 6001 for Ext2. 

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Once you have entered the correct details submit all changes. 

You should now be able to make and receive calls via your device. Should any further help be require please contact our support department.

A quick search will help you find answers, to most of the FAQ's.
If you are unable to a find solution from the knowledge base centre, please contact
your service provider for technical assistance.