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Knowledge base centre

Porting UK Numbers to VoIPcloud

Porting a number to VoIPcloud Wholesale will require an account, once you have a registered account please login here: https://uk.voipcloud.online/customer

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To submit a porting application through your account, Navigate to the "Porting" tab.

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The first thing you will need to do after opening your porting tab is to select the country of origin for the number you are intending to port.

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In this guide we will be selecting 'United Kingdom'.

Once you have selected your location, we need to know what type of number you are porting.

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The 'Browse' drop down below this section is where you will need to attach a recent bill showing your name/business name matching the details provided to VoIPcloud when creating your account, this will also need to include or show the address of the business/premises as well as the numbers you are intending to port to VoIPcloud.


(This is not necessary however if supplied and the details are correct it can greatly improve the time required to port your number.)

NOTE: For reasons relating to emergency services we are unable to proceed with a porting request to an address of a P.O Box and a valid address of a building or other premises must be provided.

 

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After you have supplied the above details now you need to specify the numbers you are porting,
again please ensure that the numbers are 100% correct before moving on, and that they match the bill supplied (if you submitted a bill with your application).

See below, we will be porting a number from London(Area Code 020).

When selecting a Preferred Cut-Over Date, please always select 'ASAP' unless you have a specific date and time required for the porting process that is in the future.

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You will then be required to agree to the terms and conditions after reviewing the pricing of the port request and digitally signing your full name. Please note you can only submit a single number port per porting application form. 

If you are porting 5 or more numbers, or a range, chose the multiple category instead of a single number. You will need to drop down the "Single" drop down menu and select "Multiple"

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For each new number you wish to port, you will be required to click "ADD" to create a new blank field for entering in the number you would like to port.

1 number being ported into VoIPcloud is a once off fee of £24.00 and a recurring monthly fee of £0.60.

5 or more numbers being ported into VoIPcloud is a once of fee off £120.00 and a monthly recurring fee of £0.60 per number you ported.

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Should there be any issues with the number causing the porting request to be "REJECTED" there will be a fee charged to your account of £12.00 for a single number port, or for a port request containing 5 or more numbers the fee will be £60.00.

To prevent this from occurring ensure that the details you provided are correct and true,
and if you are still concerned get in touch with our support team before lodging your request.

Should you like to check on the current progress of your submitted port please check "My Portings" tab shown below.

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Finally, you will receive a cutover date and time from our porting team once the request has been accepted by the losing service provider. Please make sure the number(s) are configured inside your PBX tab and as of the cutover date and time the number(s) will be live. 

A quick search will help you find answers, to most of the FAQ's.
If you are unable to a find solution from the knowledge base centre, please contact
your service provider for technical assistance.