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Knowledge base centre

PBX Call Parking Configuration

Call_Parking.gif

Call Parking is a feature that allows you to park a call and pick it up from another extension if they know the parking lot number where the call has been parked.  

Drag and drop the Call Parking object, from the PBX toolbox menu on the left, on to the main PBX configuration screen.

park.PNG

Click on the settings icon on the bottom right corner of the object to configure the Parking.

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In the component settings, you will be able to change the number which will be used for call parking. Set the number of slots you require to simultaneously park calls, up to a maximum of 20. Slot numbers are numbers that will be provided to you when you park a call which then will be used to pick up the parked call. 

Please specify the Park time for the maximum time a call can be parked. If the call is not answered in the specified amount, the call will follow the object which is specified after the Parking or the call will drop off if no object is placed.

Please Click  Save after making the changes. 

Finally, don't forget to Apply the Configuration when any changes are made to the Voice menu or associated objects. 

 

How to Park a call using the attended transfer:

To park a call so that someone else can pick it up: 

1. Hit the transfer button and enter the parking number (default: 7000) while on a call.

2. The system will announce (to the person parking the call) the slot number where the call is parked (For example, slot 7001)

3. Complete the transfer to free your line and the call will be placed in the parking lot.

4. To pick up the parked call, dial the slot number (7001 in this example) from any extension on the account

How to Park a call using BLF keys:

For instructions to configure BLF keys please search for BLF keys on the support page. 

park_blf.png

To park a call so that someone else can pick it up: 

1. Hit the BLF key which states Call Park (default: 7000) while on a call.

2. The system will announce (to the person parking the call) the slot number where the call is parked (For example, slot 7001), If you prefer to disable announcements it can be done by ticking the disable announcement option on the settings of the Call Park Object 

disable_announcements.PNG

3. The call will go and park in the first available slot and that particular slot will turn red indicating a call is parked

BLF_red.png

4. To pick up the parked call, hit the BLF key on the phone

Should you require additional help please do not hesitate to contact our support team.

See Also

Yealink Multicast Paging

 

 

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