At the end of this article, you will be able to run and analyse reports based on the call distribution by the hour, day or month. Should you need any assistance, feel free to contact our support department.
Retrieve call distribution analytics
Once you have logged into your customer portal, select the reports tab and click on the hourly, daily or monthly call distribution option from the sub-menu located on the left.
On this screen, you will be able to set filters according to your requirements. You have the option to adjust the date range, filter based on a sub-account number assigned to users, and limited the report to a specific inbound phone number for the hour and day call distributions. When you have selected the filters to match your requirements press the apply filter button and the results will be returned in the bottom window.
The data that is generated from the call distribution reporting can be used to assist with a range of business decisions. Workforce management and marketing campaign analytics are the most popular decisions made based on the data generated from the call distribution reports.
Exporting filtered reports
To save your filtered reports to a PDF or CSV you will need to select your filters, apply the configuration and press the save report drop-down button. Select your required report type and wait until the report has completely downloaded, please note that depending on the size of your report this process can take up to 5 minutes. It is also essential to make sure you have applied your filter before the report is exported.
Watch this in action
The video below will show you a visual representation of the areas covered throughout this knowledge base guide.
[[title=Call Distribution Reporting]]
[[description=The reporting suite comes with a variety of reporting functions. Among those is call distribution. Through this section of the reports, you can see a breakdown of the hourly, weekly, and monthly call volumes, inbound and outbound, including answered, busied, and unanswered calls.]]