The Ring Group statistical reporting is equipped with tools that help you analyse the volume of calls that reach your configured Ring Group objects, over a period of time you have filtered. The statistics available for ring groups will allow you to view the number of calls answered by your users, the number of abandoned calls which did not reach the time out of the ring group and the number of calls that reached the time out configured on the ring group before being answered.
To start filtering your ring group reports, specifying the date range for which you wish to view the statistics and apply the filter. This will automatically display all the data within that time period for all the ring groups configured from inside your PBX.
To filter a specific Ring Group configured inside your PBX call flow, select the filter by ring group drop down menu. Selecting either single or multiple ring groups will automatically update the statistics to the time period you have previously filtered. Additionally, should you wish to filter by a specific inbound number this can be done via the filter by DID drop down window. You will have the option to select single or multiple inbound numbers linked to the Ring Group you have filtered.
Once inside the Ring Group statistical reports there are four metrics you need to consider for the respective Ring Groups configured within your PBX call flow.
Total calls: The total number of calls that were received from the Ring Groups filtered during the specified time period. The exact call data can be exported to a CSV by clicking on the total number calls.
Answered calls: The total number of calls that were answered by a user or device, to the Ring Groups filtered during the specified time period. The exact call data can be exported to a CSV by clicking on the number of answered calls.
Abandoned calls: The number of calls that were cancelled by the caller before reaching the time out period configured, on the Ring Groups from within the PBX call flow. The exact call data can be exported to a CSV by clicking on total number of abandoned calls.
Timed out calls: The number of calls that were not answered by users, configured on the Ring Groups, before reaching the time out period set on the Ring Groups, from within the PBX call flow. The exact call data can be exported to a CSV by clicking on the number of timed out calls.
Lastly, as with all the reports, you can export the filtered data to a PDF if required. The PDF will contain the bar graph as well as the raw data statistics.