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Knowledge base centre

Transfer calls using a Yealink DECT phone (W53H, W60H)

 

During a call, you can transfer the call to another party in one of three ways:

TRAN_key_DECT_phone.png

Blind transfer

You can transfer a call to another party immediately without consulting them first. 

  1. Press Options -> Transfer, or the TRAN key.
  2. Enter the number you want to transfer to.
  3. Press TRAN or Transfer to complete the transfer.

Semi-attended transfer

  1. Press Options -> Transfer, or the TRAN key.
  2. Enter the number you want to transfer to.
  3. Press the OK key, the green phone, or the speakerphone key to dial the number.
  4. When you hear the ringback tone, press the TRAN key or Transfer to finish a semi-attended transfer.

Attended transfer

  1. Press Options -> Transfer, or the TRAN key.
  2. Enter the number you want to transfer to.
  3. Press the OK key, the green phone, or the speakerphone key to dial the number.
  4. After the contact answers the call, press the TRAN key or Transfer to finish an attended transfer
  5. If the third party is not able to take the call and you wish to return to the original call to advise and take a message, simply hangup the call to the third party, to then return to the original caller.

Intrercom transfer

This type of transfer is for transferring calls between DECT handsets registered to the same base station

  1. Press Options -> Transfer during a call.
  2. Select the handset you want to transfer to from the list.
  3. Press the Transfer to complete the transfer to the other handset

See also

Yealink Skype for Business Firmware Call Transfer Process

How to transfer calls on Yealink deskphones

Yealink Dect SIP Device Configuration

PBX Yealink T5 Dect Mode

References

 

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