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Knowledge base centre

How to transfer calls on Yealink deskphones

This guide covers the three different transfer methods on a Yealink deskphone. The procedure and names for the types of transfers available may differ with phones from other manufacturers. Always consult the vendor's user manual to check the transfer methods available on your device.

You can transfer a call to another party in one of the three ways:

IMG_20190724_114430.jpg

 

Performing a Blind Transfer

You can transfer a call to another party immediately without consulting with them first.

Procedure

  1. Press the TRANSFER key transferkey.jpg or Transfer soft key during a call.  The call is placed on hold
    mceclip2.png
  2. Do one of the following:
    • Enter the number or select a contact from the placed call list you want to transfer the call to.
    • If you have set a Speed Dial key, you can also press the Speed Dial key to transfer the call to the contact directly.
    • Press Directory.  Select the desired contact from the Directory list.
  3. Press the B Transfer soft key or the TRANSFER key transferkey.jpg to complete the transfer.
    mceclip0.png

 

Performing a semi-attended transfer:

1. Press TRANSFER key transferkey.jpg or the Transfer soft key during a call. The call is placed on hold
mceclip3.png

2. Enter the number you want to transfer the call to.

3. Press Send
mceclip4.png

4. Press TRANSFER Key transferkey.jpg or the Tran soft key when you hear the ringback tonemceclip5.png

 

Performing an attended transfer:

1. Press TRANSFER Key transferkey.jpg or the Tran soft key during a call. The call is placed on hold
mceclip3.png

2. Enter the number you want to transfer the call to.

3. Press Send
mceclip4.png

4. After the party answers the call, press TRANSFER key transferkey.jpg or the Tran soft key to complete the transfer.

mceclip5.png

You can cancel the transfer before the call connects by pressing the Cancel soft key.

See Also

Transfer calls using a Yealink DECT phone (W53H, W60H)

Yealink Skype for Business Firmware Call Transfer Process

Yealink Dect SIP Device Configuration

References

 

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