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Knowledge base centre

Bria Softphone Configuration

Introduction


At the end of this article, you will be able to configure a SIP Device from your PBX to the Bria softphone application which is a third-party service, any license fees to unlock premium features inside the softphone are the responsibility of the customer and are not included in your PBX service subscriptions. The article will also assist you with softphone installation and how to connect it within your call flow configuration. Should you need any assistance, feel free to contact our support department.

 

Configuring a PBX SIP device with Bria 5 desktop

 

Bria 5 is a softphone application which allows you to place audio and video calls through your service provider. The application is supported on Windows, Mac, Android and iOS. For the Bria 5 configuration, firstly you should purchase the license from the link below;

https://secure.counterpath.com/Store/CounterPath/Default.aspx#_ga=2.67975185.187285326.1587434462-1657201715.1587092399 .

 

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After the payment, you should receive an order confirmation via email, which includes two links to have access to your number license and to download the application. Click on both links,  download and install the application.

 

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Once you run the program, you should select the option to manually enter the account settings, and then hit the sign-in button.

 

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The following step is to enter the license key, you should copy the license from the link that you have received on your email, and paste in the key field. Then, hit the button add and the status should be verified. Click on done and the program will restart with the authorised license.

 

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Once Bria 5 restarted, you should configure the SIP details to connect your softphone to the PBX. For this configuration, select softphone on the top-left corner of the Bria 5 and click on account settings.

 

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Now, log into your customer portal and click on the PBX tab, select the SIP devices setting from the bottom left corner and locate the SIP device details you would like to configure.


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Next, you should enter the chosen device information on the Bria 5 application. The SIP login and the SIP server which the application will connect to. Please note that you must enter the port number to the end of the SIP server address using a colon then the port number, as an example sipm6.au.voipcloud.online:7060. Following this, you should copy and paste the SIP password.

 

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Moving through to the transport tab, we recommend selecting TCP as the transport protocol rather than UDP.

 

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We also suggest changing the refresh interval to 120 seconds on the advanced tab.

 

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Now you have entered the connection details the device should change status from offline to online on the customer portal.

 

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Lastly, you should connect the user object to your call flow and make a test call. Don't forget to apply the configuration.

 

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It is important to remember only a single SIP device can be connected to a single handset or softphone at a time, registering the same account details to 2 devices will cause your IP address to become blocked for 15 minutes.

 

Configuring a PBX SIP device with Bria mobile for iPhone iOS


Bria Mobile from CounterPath is a cloud-based communication tool, where you can configure SIP devices to make calls and videos through the internet. For Bria's configuration, firstly you should log into your customer portal, click on PBX tab and select the SIP Devices setting located on the bottom left corner. Your SIP device's information will be displayed on the screen and you need to select the device you wish to configure to your Bria mobile application. Please note that these details are required to connect your chosen SIP device with Bria Mobile system. It is important to remember only a single SIP device can be connected to a single handset or softphone at a time, registering the same account details to 2 devices will cause your IP address to become blocked for 15 minutes. 

 

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After that, on your Apple device, download and install Bria Mobile from the app store. Once download, open the app, select settings option and click on the VoIP button. As shown in the image below, you should manually enter the SIP login, SIP password and SIP server. Please note that you must enter the port number to the end of the SIP server address using a colon then the port number, as an example sipm6.au.voipcloud.online:7060. Should you enter the password incorrectly it is important you fix the password and wait 15 minutes before attempting to reconnect. 

 

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As can be seen in the third image above, you must enable the device to complete the registration, press the toggle button. Additionally, we recommend completing the following configuration to ensure the connection remains reliable. The push notifications are an important tool to keep alive the connection between server and SIP device, and for this reason, you should enable this setting by clicking the toggle switch. Scrolling down the screen select account advanced and change the Wi-FI and Mobile IP version from "prefer IPv6" to "prefer IPv4". Also, we suggest the TCP rather than UDP as the SIP transport utilised. Finally, in the mobile's general settings enable the Bria mobile to run in the background.

 

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Lastly, the status should appear online on the customer portal. Then, save the device's configuration and add it to a user object. The user object should be connected to your call flow and you be able to make calls via Bria's app. Don't forget to apply the configuration.

 

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It is important to remember only a single SIP device can be connected to a single handset or softphone at a time, registering the same account details to 2 devices will cause your IP address to become blocked for 15 minutes.

 

Configuring a PBX SIP device with Bria mobile for Android

 

Bria Mobile from CounterPath is a cloud-based communication tool, where you can configure SIP devices to make calls and videos through the internet. For Bria's configuration, firstly you should log into your customer portal, click on PBX tab and select the SIP Devices setting located on the bottom left corner. Your SIP device's information will be displayed on the screen and you need to select the device you wish to configure to your Bria mobile application. Please note that these details are required to connect your chosen SIP device with Bria Mobile system. 

 

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After that, on your Android device, download and install Bria Mobile from the play store. Once download, open the app, select settings option and click on the plus button to add a new SIP configuration. After that, select the option making calls and will prompt a screen to enter the SIP details.

 

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As shown in the image below, you should manually enter the SIP login, SIP password and SIP server. Please note that you must enter the port number to the end of the SIP server address using a colon then the port number, as an example sipm6.au.voipcloud.online:7060. You must enable the device to complete the registration, press the verify button on the top-right corner. Additionally, we recommend completing the following configuration changes to ensure the connection remains reliable. The push notifications are an important tool to keep alive the connection between server and SIP device, and for this reason, you should enable this setting by clicking the toggle switch. Scrolling down the screen select account advanced and change the Wi-FI and Mobile IP version from "prefer IPv6" to "prefer IPv4". Also, we suggest the TCP rather than UDP as the SIP transport utilised. Finally, change the refresh interval from 1300 seconds to 120 seconds.

 

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Lastly, the status should appear online on the customer portal. Then, save the device's configuration and add it to a user object. The user object should be connected to your call flow and you be able to make calls via Bria's app. Don't forget to apply the configuration.

 

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It is important to remember only a single SIP device can be connected to a single handset or softphone at a time, registering the same account details to 2 devices will cause your IP address to become blocked for 15 minutes.

 

Watch this in action

 

The video below will show you a visual representation of the areas covered throughout this knowledge base guide.

 

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[[title=Bria Softphone Configuration]]
[[description=Bria 5 is a softphone application which allows you to place audio and video calls through your service provider. The application is supported on Windows, Mac, Android and iOS. At the end of this article, you will be able to configure a SIP Device from your PBX to the Bria softphone application.]]

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