At the end of this article, you will be able to enable and disable two-factor authentication for the administrators of your customer portal. Should you need any assistance, feel free to contact our support department.
How to enable MFA on your customer portal account
Multi-factor or two-factor authentication is an authentication method in which a customer portal administrator is granted access only after successfully presenting two or more pieces of evidence to an authentication mechanism. To enable MFA on your administrator account, you should select the drop-down located on the upper-right corner, and then "Enable 2FA".
You will be prompted with the window displayed below. Follow the instructions and download an authentication application from your operating system's app store, we would recommend Google authenticator.
Once you have downloaded and installed Google authenticator, select the plus icon, then either enter the manual authentication code shown inside your customer portal or scan the QR code, by selecting the scan barcode option.
Disabling MFA on your customer portal account
It is highly recommended that you enable multi-factor authentication. However, should you wish to remove the additional layer of security, select the drop-down located at the right corner of your portal, and then press the "Disable 2FA" button. If you do not see this option please speak to your customer account administrator or refer to the section below.
Next, verify the code from your authenticator app and enter the code in the confirmation box. Finally, hit confirm and the MFA will be disabled from your customer portal login.
Enforcing MFA for customer portal administrators
Administrators have the ability to enforce multi-factor authentication on administrators configured inside their customer portal. However, please note that any users that are given access to the admin tab will be able to disable this option.
To enforce multi-factor authentication, click on a customer portal user, and select the required 2FA checkbox. This will mean that users will not have the option to disable multi-factor authentication, and if they have not configured their authenticator application, on the first login they will be forced to configure.
Watch this in action
The video below will show you a visual representation of the areas covered throughout this knowledge base guide.
[[title=Enable multi-factor authentication]]
[[description=Multi-factor authentication allows for an additional layer of security for your customer portal administrator logins.]]