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Knowledge base centre

1.9.7 Update

Channel partner

  • Meet the release notes! After each system update, this pop-up window will appear with a list of updates so that you don't miss anything we've added or changed. You can also learn the changes of the past system updates. Release notes are available at any time if you click on the system version button at the bottom left corner.

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Release notes are available at any time at the bottom left corner

  • Drop-down lists were updated: borders appeared between elements and a background colour became more contrast to make it much easier to navigate in a list.

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Updated look of drop-down lists

Whitelabel partner

  • Meet the release notes! After each system update, this pop-up window will appear with a list of updates so that you don't miss anything we've added or changed. You can also learn the changes of the past system updates. Release notes are available at any time if you click on the system version button at the bottom left corner.

Screenshot_2021-09-30_110736.jpg

Release notes are available at any time at the bottom left corner

  • Drop-down lists were updated: borders appeared between elements and a background colour became more contrast to make it much easier to navigate in a list.

Screenshot_2021-09-30_105234.jpg

Updated look of drop-down lists

Wholesale voice

  • Meet the release notes! After each system update, this pop-up window will appear with a list of updates so that you don't miss anything we've added or changed. You can also learn the changes of the past system updates. Release notes are available at any time if you click on the system version button at the bottom left corner.

Screenshot_2021-09-30_110850.jpg

Release notes are available at any time at the bottom left corner

  • New settings section for release notes. Here you can learn how many customers saw the release notes after they logged in. 

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New section for release notes in settings

  • Drop-down lists were updated: borders appeared between elements and a background colour became more contrast to make it much easier to navigate in a list.

Screenshot_2021-09-30_105234.jpg

Updated look of drop-down lists

  • Now it's possible to search for invoices of deleted customer accounts. You can search either by invoice ID or by customer's name: deleted customers are highlighted with red in the search list.

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Deleted customers are highlighted with red in the search

  • Reseller invoice default settings are now configurable separately for channel and whitelabel partners. Settings tab > Reseller defaults > Invoice defaults.

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Reseller invoice default settings are now configurable separately for channel and whitelabel partners

  • Now it's possible to require customer account verification on the first login. In this mode, customers won't be able to use the customer portal without verification. It can be activated at: Settings tab > Global configuration > Global settings > Signup > Require account verification on first login. 

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A new setting requiring a customer to verify on the very first login

  • New filters available for services report: service group, service type and a specific service. Services tab > Report.

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New filters for a services report

A quick search will help you find answers, to most of the FAQ's.
If you are unable to a find solution from the knowledge base centre, please contact
your service provider for technical assistance.