Domain is the name of a website - it makes it very easy to find a website on the internet. By default we use a special domain mycloudpbx.net for whitelabel partners — you and your customers can see it in the address bar of your browser.
The good news is that you can change it to your own domain. For example, you already have your own website called mycompany.com and you would like to use the same domain for the customer portal. You could use a sub-domain for this, such as voip.mycompany.com — that way your customers will see that the customer portal belongs to your company.
How to add your own domain
1. Open: My account tab > My details > Customer portal FQDN
A special field to add your own domain (FQDN)
2. Go to settings of the domain you already own. If you don't have a domain name you want to use — you need to buy it from any hosting provider you'd like. Once done, find DNS management/preferences/settings of your domain.
Example of the domain settings
3. In DNS settings you need to add an A-record:
- Name — it's used for sub-domain. If your primary domain name is mycompany.com and, for example, you'll use voip as a name for A-record — your final sub-domain will be voip.mycompany.com
- Type — A
- TTL — 3600
- au.voipcloud.online — 18.104.22.168
- uk.voipcloud.online — 22.214.171.124
- nz.voipcloud.online — 126.96.36.199
In our example we use voipcloudtest.ml as a primary domain and voipcloud as a name for an A-record. So the final sub-domain will be voipcloud.voipcloudtest.ml
4. Enter the sub-domain into Customer portal FQDN field like shown on the screenshot and press Apply FQDN button. If everything was done correctly, you'll see a successful pop-up. If you'll see a failed message — wait a bit. I can take some time for the domain name to update its A-record.
Enter sub-domain without https: and www — just a sub-domain like shown on the screenshot
5. Please note: it can take up to 10 minutes for the changes to be applied. After that you can use the domain name you've just added to access the reseller portal and your customers can use it to access the customer portal.
Reseller portal with the new domain
Customer portal with the new domain