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Knowledge base centre

1.9.29 Update

Channel partners

  • Stability improvements, small and internal changes.

Whitelabel partners

  • Stability improvements, small and internal changes.

Wholesale voice

  • There’s a new button 'Manage new customer portal' — currently it works only if you manage an old customer portal first. For now it works like this because the new customer portal doesn’t have an authentication tool: when it is implemented, the button will open a new portal straight away.
    • Alternatively, you can manage the old customer portal and then change the URL /customer/ >>> /customer-new/ — the new customer portal will open.
    • Note: new customer portal is currently in alpha beta: most of the features are working fine but something is still in development and will be changed.


  • Settings tab > Reseller Defaults section > Invoice Defaults. It’s now possible to set a gst_vat_percentage to zero for both channel and WLP partners.


  • Inbound DIDs tab > Inbound DIDs section. Export now takes 'Reserved after' and 'Quarantined after' filters into account.


  • Customers tab > Customers section > select customer > Call Plans. Search now works by both 'ID' and 'Account' columns.


  • Invoices tab. The invoices report will now show the status of invoices on the selected dates. For example, if an invoice is already closed, but you selected a date range when it was not closed — the report will show it as open and with the amount due on those dates.

A quick search will help you find answers, to most of the FAQ's.
If you are unable to a find solution from the knowledge base centre, please contact
your service provider for technical assistance.