At the end of this article, you will be able to run reports highlighting your call history statistics. Should you need any assistance, feel free to contact our support department.
Running call history statistical reports
From within the "Reports" tab, select "Call History" on the left-hand menu to review the information of the call history for a specified time-frame. The tool can track total calls, total duration & average call duration.
If you wish to filter based on a specific date and time range, click the drop-down window located in the top left and select your requirements.
Exporting filtered reports
To save your filtered reports to a PDF or CSV you will need to select your filters, apply the configuration and press the save report drop-down button. Select your required report type and wait until the report has completely downloaded, please note that depending on the size of your report this process can take up to 5 minutes. It is also essential to make sure you have applied your filter before the report is exported.
Configuring automatic daily reporting
From within your customer portal, you have the option to email a daily report for inbound call statistics, to a single or multiple administrators. Click on the daily reporting button and from here add the administrator(s) you would like to receive the daily report, tick the inbound calls option and save.