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Knowledge base centre

2.0.2 Update

Channel partners

  • The customer search field has been split into two modes: Name/Account and DID/CLI. This was done in order to speed up the search. If you hover your mouse over this field, you will see a hint on which parameters you can search for customers in each of the modes.

  • Now, if a customer's account has been deleted and at the time of deletion the customer had unpaid invoices — they will be deleted, but the PDF will remain in the customer's history. Previously such invoices were simply deleted.

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  • The old customer portal has been completely removed.

Whitelabel partners

  • The customer search field has been split into two modes: Name/Account and DID/CLI. This was done in order to speed up the search. If you hover your mouse over this field, you will see a hint on which parameters you can search for customers in each of the modes.

  • Now, if a customer's account has been deleted and at the time of deletion the customer had unpaid invoices — they will be deleted, but the PDF will remain in the customer's history. Previously such invoices were simply deleted.

______________2023-04-07_142459.png

  • It is now possible to view the invoices of deleted customers. 'Customer invoices' tab > 'Customer' filter — if a customer is deleted, a name will be labelled with [Deleted].

______________2023-04-07_143110.png

  • 'Settings' tab >'Invoice parameters' section > — added 'invoice_cfg_routing_number' (required for US bank transfers).
  • The old customer portal has been completely removed.

Wholesale voice

  • The customer search field has been split into two modes: Name/Account and DID/CLI. This was done in order to speed up the search. If you hover your mouse over this field, you will see a hint on which parameters you can search for customers in each of the modes.

  • Now, if a customer's account has been deleted and at the time of deletion the customer had unpaid invoices — they will be deleted, but the PDF will remain in the customer's history. Previously such invoices were simply deleted.

  • 'Call reports' tab > 'Profitability' — added a new filter by partner.

______________2023-04-07_144921.png

  • 'Settings' tab > 'Reseller defaults' section > Invoice defaults — added 'invoice_cfg_routing_number' (required for US bank transfers).
  • The old customer portal has been completely removed.

A quick search will help you find answers, to most of the FAQ's.
If you are unable to a find solution from the knowledge base centre, please contact
your service provider for technical assistance.