Detecting and protecting yourself from scam calls and SMS is crucial in safeguarding your personal information and finances.
Here are some tips to help you:
- Trust your instincts and be cautious of unsolicited calls and SMS, even if they appear to be from credible sources.
- Never provide personal or account information, make immediate payments, or grant remote access to your device.
- Look out for common tactics such as fake prizes, well-known logos, repeated calls or SMS, recorded messages, or links in SMS messages.
- Don't respond to missed calls or SMS from unknown international numbers, and consider blocking any suspicious numbers on your phone.
- If you're unsure about a call, let it go to voicemail and verify the number by searching for the official contact details online before returning the call.
- Be careful about sharing personal information on social media and avoid clicking on unknown links in text messages.
- Contact your financial institution immediately if you suspect you've fallen victim to a scam.
To report a scam call or SMS, you can contact VoIPline Telecom directly or report it to Cert NZ, NZ Police, The Department of Internal Affairs.
For more information on how to protect yourself from scam calls and SMS, the following agencies provide helpful resources:
- Scamwatch NZ (https://www.consumerprotection.govt.nz/general-help/scamwatch)
- NZ Telecommunications Forum INC (https://www.tcf.org.nz/industry/workstreams/current-projects/scam-calls-and-sms/)
- Consumer Protection (https://www.consumerprotection.govt.nz/general-help/scamwatch/scammed-take-action/)