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Knowledge base centre

How do I generate an invoice for a once-off service / setup fee?

There may be a need to generate an invoice for service/setup charges. In order to do so, click on the "Customer Invoices" (ref. 1.) tab and then click on "Add" (ref. 3.) to create a new invoice.

Specify the customer (ref. 1.) and the due date.

Click and drag across "VoIP Credits" (ref. 2.) to the left panel to add it as a line item on the invoice.

Change the description (ref. 3.) to match the reason for the once-off charge.

Change the value of the total "$" (ref. 4.) amount for that line item.

Finally, click "Create". Once created, there will be a button on the right to email the invoice to the customer. The customer is now able to see this as an open invoice in their customer portal.

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If you are unable to a find solution from the knowledge base centre, please contact
your service provider for technical assistance.