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Knowledge base centre

Securing your account after a suspected incident


If you suspect that your account has been hacked, quick action is essential to minimise damage and regain control. This guide will provide you with immediate steps to secure your account.

  1. Change Your Password
    The first and most crucial step is to change your account password immediately. Use a strong, unique password that combines letters, numbers, and special characters. Avoid using easily guessable information like birthdays or common words.
  2. Enable Two-Factor Authentication (2FA)
    Enable 2FA for your account. This adds an extra layer of security by requiring a second form of verification, such as a text message or app-generated code, in addition to your password.
  3. Adding Restricted Dial Plans to your account
    Added a restricted dial plan to your account that does not allow international calling. This will stop anyone from accessing your account and making unwanted calls.
  4. Scan Your Device for Malware
    Run a full scan of your computer, smartphone, or any device you use to access the compromised account. Remove any malware or viruses detected.
  5. Check Your Account Settings
    Review your account settings and verify that no unauthorized changes have been made. Pay special attention to email addresses, phone numbers, or recovery options that may have been altered by the hacker.
  6. Review Recent Activity
    Examine your account's recent activity or login history. Look for any unusual logins or actions, and report them immediately.
  7. Update Other Accounts 
    If you use the same password for multiple accounts, change those passwords as well to prevent further breaches.
  8. Updating Devices
    Updating any SIP device passwords that are connected to the account.
  9. Contact Customer Support
    Reach out to our customer support team. They can provide guidance, lock your account, or assist in the recovery process.
  10. Monitor Your Accounts
    Keep a close eye on your account for any suspicious activity even after taking these steps. Hackers may attempt to regain access.
  11. Educate Yourself
    Learn about common hacking techniques and how to stay safe online. Knowledge is your best defence against future attacks.

A quick search will help you find answers, to most of the FAQ's.
If you are unable to a find solution from the knowledge base centre, please contact
your service provider for technical assistance.