Dear visitor,
VoIPLine Telecom uses latest technologies in web development. Unfortunately your web browser is not supported and some parts of our we site may not be displayed correctly. Below are links to the latest versions of Google Chrome, Mozilla Firefox and MS Edge browser.

Knowledge base centre

2.1.5 Update

  • The 'Webphone' device licence was split into two: 
    • Webphone browser
      • Required for ‘Webphone for browser’. 
      • Can only be added once per user.
      • Can be used with different browsers, but only one session at a time is allowed.
    • Webphone desktop
      • Required for Webphone apps for Windows, macOS or Linux.
      • Can be added many times to a single user.
      • If a login to the app has been made, the licence is linked with the device. To break the link, it is necessary to do 'Unlink' from the user settings in PBX.
  • Added ‘Queue callback’ to ‘Queue membership’ in the Webphone. 
  • You can now download the Webphone app for Windows, macOS or Linux directly from the 'Webphone for browser' login page.
  • Queue callback. You can now select an announcement to the agent when a call from this object is answered.
  • Queue. It is now possible to receive email notifications when abandoned or timed-out calls have occurred. 
  • Queue wallboard. New statuses for agents:
    • Agent left a queue.
    • Agent enabled DND.
  • Previously, if a report was sent only by mail, only administrators could be selected as recipients. Now it is possible to add any email address as a recipient.
  • It is now possible to assign different reports to different administrators in daily reporting.

A quick search will help you find answers, to most of the FAQ's.
If you are unable to a find solution from the knowledge base centre, please contact
your service provider for technical assistance.