Dear visitor,
VoIPLine Telecom uses latest technologies in web development. Unfortunately your web browser is not supported and some parts of our we site may not be displayed correctly. Below are links to the latest versions of Google Chrome, Mozilla Firefox and MS Edge browser.

Knowledge base centre

2.1.2 Update

Wholesale voice

  • In all lists where you can select a reseller, the reseller ID has been added. You can also search by reseller ID.
  • ‘Services’ tab > Almost any service section — new 'Merge' button:
    • Now it is possible to merge services of the same type with each other - subscriptions of two services will be merged into one service. 
    • There are several possible exceptions where the customer already has a subscription to both services and one of them has a discount, etc. —  such cases are taken into account and will be skipped when merging. 
      • In any such case, a message will be displayed with a hint about what you need to do to correct the situation and complete the merge completely. 
  • ‘Services’ tab > Almost any service section > select a service that can be added to the service groups:
    • Added a new window called ‘Service groups’ where it will be indicated to which service groups the service has been added.
  • While editing a customer's subscription, there is now an option to reset the discount when a specified date is reached. 
  • ‘Inbound DIDs’ tab > ‘DID groups’ section 
    • There is a new 'Indefinite quarantine' column.
    • If this setting is enabled for a DID group, and if the number of this DID group is quarantined, it will not be automatically restored to ‘Available’ status.
  • ‘Customers’ tab  — new 'Cancellation reasons report' button added:
    • You can export data about accounts that have been cancelled over a certain period and see the reasons for their cancellation.
    • This is useful for analysing why customers cancel their accounts.
  • ‘Settings’ tab > ‘Global configuration’ section > Emergency services > Export emergency addresses:
    • Now, WLP customer numbers will not be exported. 
  • ‘Call reports’ tab > ‘Profitability’ section. Now the profitability report does not take into account:
    • 'Add credits' and 'Add charges' from the partner portal’.
    • Payment of invoices by WLP customers.

Channel partner

  • Stability improvements, small and internal changes.

Whitelabel partner

  • ‘Settings’ tab > a new 'Emergency services' section:
    • Only relevant for partners registered in Australia.
    • Here you need to specify your individual settings in order to export customer number data and submit a report to regulatory authorities. 
    • Please contact the support team about reporting to regulatory authorities and other details.

A quick search will help you find answers, to most of the FAQ's.
If you are unable to a find solution from the knowledge base centre, please contact
your service provider for technical assistance.