Knowledge base centre

 

Cannot Create a webphone (Warning of exceeding SIP devices Limit)

Problem:        I cannot create a new Webphone

Cause:            Not enough SIP devices on the account

Solution:        Purchase or free up an additional SIP device

 

The webphone is blurred and a message displayed regarding User Object has no Webphone added

Problem:       I cannot use Webphone

Cause:           User does not have Webohone setup

Solution:       Activate Webphone

 

Short Beeps and the call is cancelled when dialling out

Problem:        I cannot make an outbound calls

Cause:            Webphone does not have access to Microphone

Solution:        Allow webphone access to Microphone via browser.

If pop up for access comes up click, allow

No notification of incoming calls

Problem:        I get no desktop notification when I am getting a call

Cause:            Webphone does not have access to Notifications

Solution:        Allow webphone access to notifications via the browser

If pop up for access comes up, click allow

This can also could be triggered by an option in the settings

Calls are not reaching the Webphone

Problem:       Calls are not reaching the Webphone User

Cause:           Webphone is in Do Not Disturb or Call Flow issues

Solution:      Disable Do not disturb in the Webphone or review call flow