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Knowledge base centre

PortSIP Softphone Configuration

Introduction

This article helps you to configure a SIP Device from your PBX to the PortSIP Softphone that can be used on a Microsoft Windows Desktop or iOS and Android Mobile Phones.

Please note this is a third-party mobile app.

 

Configure SIP device with PortSIP

1. Download the appropriate version for your device from the PortSIP website

2. Enter the SIP details from your VoIPline customer portal into the PortSIP App. 

Copy in Customer Portal

Paste in PortSIP App

SIP Login

Username

SIP password Password
SIP server SIP Domain

Please note that you must enter the port number at the end of the SIP server address using a colon and then the port number.

Example: 


3. Tap "Advanced" and copy the Domain into the outbound proxy field. Choose "TCP" Then go back to the login screen and press sign in.

 

If all the details are entered correctly, the device should appear online now in the PBX

Device info.png

 

Allow app permissions

Now the app is online and connected, there are some settings to enable which will allow the app to run in the background. This ensures the app receives calls even if running in the background. Navigate to the Settings -> Advanced section.

portsip advanced.png

 

 

 

 

 

 

 

A quick search will help you find answers, to most of the FAQ's.
If you are unable to a find solution from the knowledge base centre, please contact
your service provider for technical assistance.